A green indicator here, an upward trend there. GEO tools show how visible a brand is in ChatGPT, Gemini or Perplexity through slick dashboards filled with scores, percentages and competitor comparisons.
Many organisations use public relations to increase their visibility and communicate their message. They publish articles, participate in podcasts or events, engage with journalists and create other types of shared and owned content. Yet despite these efforts, they often struggle to build a strong and recognisable reputation.
Proactively managing media relationships is one of the core tasks of PR. At the same time, the media landscape is constantly evolving. Newsrooms are inundated daily with phone calls, pitches, press releases, and media alerts, while time and attention are increasingly scarce.
Almost every organization believes it is prepared for a crisis. There is a plan in place, roles have been assigned, and scenarios have been mapped out. And yet things still go wrong.
Many organisations invest in thought leadership to remain visible in the market. Understandable, but too limited. Strong expertise-led content does more than build reputation: it influences how B2B buyers inform themselves, assess risks and compare suppliers.
In a world drowning in AI-generated content, your most valuable marcomm asset might not be your product roadmap or performance campaigns. It's your people. Specifically, the ones running the show.
PR is still often associated with visibility and free publicity: the number of publications, interviews, reach metrics, and so on. While these metrics remain useful, they no longer capture the full picture. News is fleeting, information spreads at lightning speed, and algorithms increasingly determine what people see.
One thing I find interesting about the rise of GenAI and GEO is that the conversation is shifting back to something fundamental: the quality of content. What you actually have to say, and whether it’s relevant to the people you’re trying to reach.
Starting with PR can feel deceptively simple. You have news to share, you hire an agency, and coverage should follow. But in reality, PR works best when it is treated as a strategic collaboration rather than a transactional service.